PRIVACY POLICY

[The White Coat Builder] respects your right to privacy and is committed to safeguarding the privacy of our customers and Website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).

This policy sets out how we collect and treat your personal information. Please read this Privacy Policy carefully.

Who We Are

This website, [www.thewhitecoatbuilder.com.au], including all associated digital platforms, media accounts, mobile applications (together the ‘Website’) and all documents (including templates, forms, guides) and other deliverables provided by us to you via our Website are our products (‘Products’) are licensed and operated by The White Coat Builder ABN [15 663 802 971] (‘TWCB’, ‘we’, ‘us’, ‘our’).

What is personal information?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect includes names, addresses, email addresses, phone and facsimile numbers.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We will not collect any sensitive information from you through our Website / Sensitive information is defined in the Privacy Act as information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information may be used by us only:

•           for the primary purpose for which it was obtained;

•           for a secondary purpose that is directly related to the primary purpose; or

•           with your consent; or where required or authorised by law.

What personal information do we collect?

[The White Coat Builder] will, from time to time, receive and store personal information you enter onto our Website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your order.

Additionally, we may also collect other personal information you provide while interacting with us.

How do we collect your personal information?

We collect and hold personal information from you in a variety of ways including when you interact with us electronically or in person and when you access our Website. We only collect personal information that you provide to us directly.

We may collect and hold additional information at other times so that we can provide our goods or services to you, improve and personalise our goods or services and operate our business effectively, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your email preferences, respond to surveys and/or promotions, or communicate with us.

How do we use your personal information?

We may use personal information collected from you to provide you with information, updates, products and services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our services and better understand your needs.

We may also use your personal information to contact you about our products and services, including for marketing purposes. You can opt out of receiving marketing material at any time.

How do we disclose your personal information?

We do not and will not sell or deal in personal information or any customer information.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors. We will only do this to the extent it is reasonably necessary to provide our services to you.

We may from time to time need to disclose personal information to comply with our legal obligations.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of [The White Coat Builder] [www.thewhitecoatbuilder.com.au], our customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent we are legally able to) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this privacy policy and the types of disclosure covered by this Privacy Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Privacy Policy regarding handling your personal information.

How do we secure your personal information?

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to or receive from us.

How can you access your personal information?

You may request details of personal information that we hold about you by emailing us at [support@thewhitecoatbuilder.com.au].

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Cookies and Pixels 

A cookie is a small file placed in your web browser that collects information about your web browsing history. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (for example: name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our Website.

Our Website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this Website or other websites you visit.

Changes to our Privacy Policy

Please be aware that we may make changes to our Privacy Policy in the future. Please check back from time to time to review our Privacy Policy.

What rights do you have in relation to your personal information?

You have the right to access your personal information and require us to correct any of your personal information. If you wish to access or correct any personal information we hold about you, please contact us at [support@thewhitecoatbuilder.com.au].

How can I make a complaint?

If you wish to make a complaint, please submit details of your complaint to [support@thewhitecoatbuilder.com.au].

We will investigate and respond as soon as possible after receiving written notice of your complaint.

If you are still not satisfied, you can contact the Office of the Australian Information Commissioner, whose contact details are:

Office of the Australian Information Commissioner

GPO Box 5218 Sydney NSW 2001

Telephone: 1300 363 992

Email: enquiries@oaic.gov.au

Website: www.oaic.gov.au

 Please let us know if you will be collecting any sensitive information from customers.

 Please check with your web developer regarding your website’s use of cookies and pixels. If this does not apply, this section can be removed.